Professional FAQs
Professional Orders FAQ
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Please contact your account manager or email us at info@neunovabiotech.com
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Product FAQ
Where are your products manufactured?
Our products are manufactured in South Korea.
RetroEV
How long can the vials be stored in the fridge?
- At room temperature (opened) → use within 24 hours
- In a dedicated medical fridge (no food or other items) → can be stored up to 30 days
- Best practice: use within 15 days for optimal quality
Is RetroEV for injectable use?
No, RetroEV is not recommended for injectable use.